A minor change to the way we process prescriptions...

Pavilion Surgery are trialling some help with processing our prescriptions and monitoring our prescribing.

This is to ensure our prescribing is as safe as possible.

We are using “Primary Care Support” which is a company of Pharmacists and Pharmacy technicians. 

When you ask for a prescription, they will look at what you have asked for. 

They will check that all your monitoring has been done.  This means blood tests, blood pressure checks, checks to see if the medication is working.  If you are due to have some sort of check, they will send you a message to let you know.  You can then book an appointment at the surgery to have what is needed. 

They will send the prescription to your pharmacy as usual.

As usual we will need three working days to get your prescription sent to your pharmacy.

What will be different?

You might get a message from Primary Care Support asking you to book in a check.

What will happen if I have not had the checks which are necessary?

They will still send the prescription.  They will let you know what is recommended.  If they think your GP needs to help with this, they will send a message to your named GP.

Will my GP still “sign” my prescription?

No, they prescription will be “signed” by a pharmacist from PCS.

What if I need my prescription urgently?

Please contact Pavilion Surgery reception team if you need a prescription in less than three working days.  They will help you.  Please consider asking them to help you with ordering prescriptions for the future so that you are ordering at least three days before you need the next prescription.  See the “prescriptions” part of our website to find out they many different ways you can request a prescription. 

What do I do if I have a problem or a question?

Please contact the surgery – by phone, by letter or use our online submission form we will sort it out for you.

When does this start?

Monday 2^nd Feb 2026 for a three-month trial period.

Hospital Appointment Waiting Times

Please see below message from the University Hospital Trust regarding current waiting times

Waiting times for appointments
We are experiencing a significant backlog in appointments for some of our services following our response to the Covid-19 pandemic.

Please be assured that we are doing everything in our power to work through our lists to give you the help that you need. We are making good progress and have significantly reduced the number of patients classed as long waiters.

Finding out about your appointment
Unless there has been a change in your symptoms, please do not contact your GP for an update on waiting times, or to ask them to speed up the process.

If you have any concerns or questions please use the contact details on your hospital letter, or if you do not have a letter with these contact details, our Patient Advice and Liaison Service (PALS) can answer your queries. However, please note that the team cannot access this information about appointment waiting times directly, limiting the speed of their response.

www.uhsussex.nhs.uk/patients-and-visitors/support/pals/ 

We are working as hard as we can to serve our community and will be in touch with you as soon as we can.

Thank you for your understanding.

National GP Patient Survey 2025 results
The latest results have been published and we are pleased to see that we have again performed well in the eyes of our patients.  We will be working with our Patient Participation Group to see how we can maintain and improve the care we provide to you and our community.  The results can be viewed here by searching for Pavilion Surgery:

GP Patient Survey