How do I request my prescription?
All prescriptions generated at Pavilion Surgery are done so using the Electronic Prescribing System (EPS). This means that you prescription gets sent directly to a pharmacy of your choosing for processing and supplying you with your medication. You can either contact the practice to let us know where you would like your prescription sent or ask a local pharmacy to nominate you directly, this nomination can be changed at any time.
Unfortunately we do not accept prescription requests over the phone or by email at the practice.
You can order your prescription through the following methods;
- Dropping off a request – There is a prescription request box located outside the surgery just to the right of the main entrance, a request can be place in there at any time. Your prescription request must have your name, address, date of birth and the names of the medications you require.
- Calling POD (prescription ordering direct) – This is a free NHS service you can call to order prescriptions over the phone. Call 08081 647 678, Monday to Friday between 8:00 and 16:00 (excluding bank holidays). For more details please see our Prescriptions Ordering Direct (POD) page.
- Ordering online - – if you have set up a patient access account you can order prescriptions using this method, click here to access online services. If you do not currently have an online account, please contact the reception team who would be happy to help you set this up.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Prescriptions for the Contraceptive Pill
The combined contraceptive pill can only be issued by Pavilion Surgery via a consultation with one of our nursing team. This is because the pill is not suitable for all women and we need to ascertain every 6 months that it is still the safest and most appropriate form of contraception for you and to allow us to monitor your blood pressure as occasionally this rises whilst taking the pill.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website. or Download the EPS leaflet here
A new way to get your Prescriptions (Repeat Dispensing)
The Electronic Repeat Dispensing service is a convenient way to collect prescriptions.
You won't have to re-order or collect your repeat prescriptions from the surgery every time you need more medicine.
You can simply collect your medicines at regular intervals for up to 12 months from your chosen chemist.
More information can be seen in the downloadable document below.
What is Repeat Dispensing and how does it work?
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.